Orders and Postage

When orders are placed through my website, I will do my best to dispatch your order within three (3) working days from full payment of the selected artwork. At busier times I will contact and inform you if this will be a later date. 
Commission Work  - you will be given a time of dispatch at the time of order. Payment for commission work requires you to make a down payment equal to half the value of the completed artwork, through PayPal, and the remaining half upon completion of the art work. By making the down payment you are giving me permission to move forward with your commission. I will communicate with you either by phone or email throughout the process.
Delivery & Returns
Once you order is dispatched you will receive a confirmation email from me.
Please be AWARE that when your package is delivered you MUST bring to the attention to the Postal worker or Courier of any damage to the packaging or item BEFORE signing to accept receipt.
Failure to do this will negate a submission to make a claim to Australia Post or the Courier company, for damaged items, therefore a refund for the goods will not be honoured.
** Please note: any damage or incorrect orders must be reported to me immediately via email 
( margaretlangtip@yahoo.com.au)
Works must be deemed faulty by owner of ArtCreations by Margie Langtip.
Items must be returned within seven (7) days of notification of any damage. A change of mind is NOT a valid reason for a return, so please choose carefully.
Goods must be returned (as when sold) in the original packaging. Goods must be unused and in “AS NEW” condition.
Upon opening the package to examine the product, it must be done without damaging the box/package in any way.
I recommend returning item/s by recorded delivery as refunds will not be issued if the item/s are lost in transit.
I will acknowledge your return upon receipt and will refund the cost of the goods, providing the above statement regarding the packaging has been carried out and no damage to the item, within fourteen (14) days.